FAQs

DELIVERY
Do you deliver outside of the UK?
We currently only accept orders from, and deliver to, the UK. 
How much does delivery cost?
We are currently offering free Standard Delivery for all orders over £15.00.

We offer two delivery services:
1. Standard Delivery: £3.00 (approximately 3-5 working days after placing your order)        

2. Next Day Delivery: £10.00 (orders placed before 1pm will be delivered the next day. Orders on Friday will be delivered on Monday)

How quickly is my order processed?
We make every effort to process your items as soon as possible.  This is the same day if your order is placed before 1pm Monday - Friday (excluding national holidays and postal interruptions that have been stated on our website - i.e if we're taking a well deserved holiday).

ALLERGENS
Do your teas have allergens?
Some of our teas contain allergens and these are all stated in the ingredients in bold. If you require further information please do not hesitate to contact us.
Why do your teas state that they may contain nuts?
All teas are packaged in an environment where nuts are present. 

INSTRUCTIONS
Do I have to follow your brewing instructions?
The brewing instructions for our teas are purely a guide and how we feel they are best served.  If you prefer to experiment yourself, please do so and let us know how you get on.
How long does your tea stay fresh?
Our tea stays fresh for a year upon opening it as long as you store it in a cool dry place away from direct sunlight and preferably in an air tight storage container.  If unopened and stored correctly you should achieve a much longer shelf life.

RETURNS
How do I return an item? 
Before returning an item, please email us setting out the reason for return and we shall instruct you on how to proceed.
What is your returns policy?
Our full returns policy can be found here
 
TERMS OF SERVICE
Our Terms of Service can be found here.   
 
PRIVACY POLICY: 
Our Privacy Policy can be found here.